Frequently Asked Questions (FAQ’s)

What are your Methods of Payment?

We accept Visa, Mastercard, Discover and American Express.

How do I place a Special Order?

Special orders can take from 2-10 weeks depending upon availability. When your order is placed, we will let you know the estimated time to arrival.   Please note that Special Orders are ordered just for you and cannot be returned.

Help with Sizing

Our sizing information is  approximate.
Weight                   Clothing Size
0-6 pounds             Preemie
7-10 Pounds           Newborn-3 months
10-13 pounds         3 months
14-17 pounds         6 months
17-19 pounds         9 months
20-23 pounds         12 months
24-27 pounds         18 months
27-30 pounds         24 months
Generally, once a child is wearing 24 months – you will then base the size on age.  On average – based on what age the child is – your best bet is to go up one size from the age. (For example – an average 2 year old wears a size 3, an average 5 year old wears a size 6, etc.)
If you are uncertain about what size to choose please call us at 617-698-7273 and we will be happy to help you.

Personalized/Monogrammed Items

We offer monogramming and personalization on many of our gift items. Personalization of an item can take from 2-6 weeks depending on the item. Information for personalizing an item and length of time required can be found on the product detail-page for the item. Please note that personalized and monogrammed items cannot be returned.

Can I get my purchases Gift Wrapped?

The Nutshell offers COMPLIMENTARY gift wrapping for all of your purchases. We will package all of your gifts (separately if needed) in white glossy boxes with a Nutshell Sticker and beautiful colorful bow.  The bow colors are pink for girls, blue for boys and green or yellow for baby showers.

How do I wash/launder my purchases?

Most of our items will have manufacturer labels indicating the method of washing. However, sometimes the labels do not indicate the instructions. We always recommend washing your items in cold water on a gentle cycle and tumble dry low.  Please keep in mind that any form of washing may cause a little bit of shrinkage.  Line drying will eliminate shrinkage.

*Sweaters can be washed in the machine and then laid flat on a towel to dry.

*Special Occasion dresses should not be washed in the machine unless the manufacturer indicates it is OK to do so. Dry-Cleaning is preferable.

Return/Exchange Information

Customer satisfaction is a top priority for us. We want our customers to be happy.  Please call us before placing your order if you have any questions about color, size, quality or anything else.  Once your order is placed, we will gladly exchange your merchandise for another size within 30 days of purchase.  If you have ordered a personalized or monogrammed item, this item is not returnable or exchangeable. Please call us ahead of time with any questions at all.

Privacy Policy

Your privacy is extremely important to us and we value you as a customer. Please rest assured that the information you share with us will ONLY be used to fill your order and to contact you with upcoming sales and promotions for The Nutshell only.  We never share our customers information with any other companies.

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